MEMBERSHIP

TERMS & CONDITIONS

The Quay Zone Membership General Terms

1. Direct Debit memberships are for a minimum of 3 months but can be cancelled thereafter with 1 months notice in writing.
2. All fees are payable in advance and Direct Debits will be taken on or around the 1st of every month.
3. A joining fee may be levied and an initial pro-rata payment will be required to take you up to the date of the first direct debit payment.
4. Unpaid fees may result in suspension or termination of your membership.
5. You will be issued with a membership card that remains the property of The Quay Zone. Replacement of lost cards is charged at £5. When cancelling your membership, you must surrender your card after your membership access period runs out.
6. Membership is non-transferable and you shall not allow anyone else to use your card under any circumstances.
7. There may be times when, due to events, training or maintenance zones may be inaccessible. We will give you as much notice as we can of such changes.
8. Access to the facilities will not be permitted if you are deemed to be under the influence of drugs or alcohol.
9. Failure to comply with any of these Conditions od Use may result in any individual being asked to leave and may result in suspension or termination of membership.
10. Before using the gym or attending wet or dry classes members are required to confirm they have read and agree to abide by the conditions set out in The Quay Zone Health Commitment Statement.

Swimming Lesson membership

1. Swimming lesson membership is by direct debit only on a month to month rolling basis.
2. Children’s and private lessons are 30 minutes. Adult lessons are 45 minutes.
3. Swimming lessons will run all year round with an annual break over the Christmas/ New Year period.
4. Lesson members will have the opportunity to take part in a minimum of 45 lessons per year.

The Quay Zone Pool

1. Unsupervised use is only for users age 8 & over
2. Anyone under 8 must be accompanied by a responsible person aged 16 or over at a ratio of 1 responsible person to a maximum of 2 under 8’s. Under 2’s must be supervised on a 1-1 ratio.
3. Non swimmers are deemed as someone who cannot swim 2 lengths continuously without aids. If a lifeguard is unsure of ability, we may ask any pool user to swim 2 lengths before access to deep water or inflatables is allowed. This is in line with our ‘Keeping you safe’ guidelines.
4. Non swimmers may not access the deep water past the half way point of the pool.
5. All bathers must shower before entering the water.
6. Appropriate swimwear must be worn. Please speak to a lifeguard if you are unsure.
7. Full face masks are not permitted as this can impede any emergency response.

The Quay Zone Gym

1. All Gym Personal Training and Fitness Class users must be 16 or over.
2. All users must scan their cards at reception prior to using the gym. If your card does not release the gym door, please notify reception immediately.
3. Appropriate clean training shoes with non-marking soles must be worn at all times in The Quay Zone fitness facilities (no Sandals or Flip Flops). Outdoor or muddy training shoes and work wear are not permitted.
4. Appropriate clean clothing must be worn at all times when using the fitness facilities. This requires participants to be wearing comfortable workout clothing. No work wear or jeans will be permitted.
5. Only Sports drinks and water are permitted to be consumed in the exercise areas. No food or alcohol is allowed.
6. No kit bags will be allowed in any of the fitness areas. Please use the lockers that are provided in the changing rooms.
7. “Quay Zone etiquette” requires users to put back any equipment after use in the gym or exercise classes. This includes weights, mats, spin bikes, Swiss Balls, Kettlebells, Medicine Balls or Bosu balls etc. And to wipe down a piece of gym equipment immediately after use with the provided paper towels and sanitiser.
8. All paper towels or litter must be placed in the bins provided.
9. Entrance to the gym will only be granted upon completion of a Gym Induction.
10. Usage of equipment will be on a first come, first served basis. We ask members to respect each other and co-operate during busy periods over equipment use.
11. During busy periods, use of a particular piece of cardiovascular equipment should be limited to around 20 minutes.
12. The Quay Zone reserve the right to ask any individual who is acting in an aggressive or inappropriate way towards a member of staff or any user of The Quay Zone facility to leave.
13. Access to the Studio space is only permitted when a class is being supervised or if you have prior consent from a member of The Quay Zone team.
14. All members should use the Treadmill safety cord. Failure to do so is at your own risk.
15. Personal training is only permitted by Quay Zone employees. No one other than Quay Zone staff should conduct any form of business within The Quay Zone.
16. There may be times when the Synergy 360 is inaccessible due to fitness class use. Please check our class timetable to make sure you are not disappointed.

Class Use

1. Class bookings – members may book a class 7 days in advance. Casual users may book a class 6 days in advance with payment at the time of the booking.
2. You should not attend a class without booking with reception in advance, or immediately before a class. (remember at peak times reception may be busy, if you plan to book immediately before the class please leave enough time to book and get to the class on time.
3. You should be on time for your class. Your space may be given to someone else should you fail to attend on time or if you have not completed the warm up section of the class.
4. Class cancellations – If you do not cancel your class and fail to attend, or attempt to cancel within the three-hour notice period from the class start time you will accrue an "attendance default" on your account. Three or more "attendance defaults" on a rolling 2-month basis will result in you losing your advance booking rights. You will be placed on a "suspension list" for 14 days and will only be able to attend a class during this period if there are spaces available on the day.
5. When attending classes, you should carry a towel to mop up your own sweat from floors & equipment.
6. We recommend carrying water or another rehydration drink with you to all classes.